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COVID-19 - Temporary Suspension Regional Airline Operations


March 23, 2020

Fly Corporate announces it will be temporarily suspending its regional airline operations from 1300 AEST Wednesday 25 March 2020 following government decision to impose strict domestic travel limitations and border restrictions throughout Australia as an integral part of their response to the evolving COVID-19 pandemic.

Fly Corporate CEO, Andrew Major said: “The current circumstances are unprecedented. We sincerely apologise for the inconvenience to customers and would like to thank all of them, and our loyal staff, for their support. We wish everyone well during this most difficult period”.

The regional airline is targeting resumption of operations in the second half of 2020 but this will be governed by the extent of impact of the COVID-19 pandemic and recovery from that impact, across our community throughout Australia. Be assured that we will resume normal operations as soon as we are able to do so once the COVID-19 situation has alleviated, travel restrictions have lifted, travel demand has normalised and operations can responsibly re-commence.

We will issue notifications in relation to further developments and target resumption date in the future. This website will be kept updated with the current position.

Flexibility For Customers

Customers whose travel plans have been affected by the suspension of all flight operations will be provided a travel credit for the value of their ticket which will remain available for use on the Fly Corporate network within 12 months of the original ticket issue date. Fly Corporate will waive normal change fees, however at time of rebooking, one change will be permitted and fees for any differences in fares and/or applicable taxes may apply.

If we are unable to provide you with an alternative replacement flight acceptable to you within 12 months of the original ticket issue date we will provide you with a refund as soon as possible after expiry of that 12-month period.

All affected customers will receive an email from us advising of the flight cancellation and detailing how to apply their available credit to a replacement flight once we resume operations. All existing customers for cancelled flights during the suspension period can be assured that their details and credit entitlement will be held within our systems to be applied to a new flight in due course.

Contacting Us

Forward bookings for future flights to apply any credits to are also presently suspended, and will open up as soon as we have determined a target resumption date for operations. We will announce the intended date for resumption of operations once determined.

Due to anticipated high demand we ask that customers wishing to discuss the matter on the phone refrain from calling us within the next 48 hours unless it is urgent. Our office will remain open throughout the suspension period and email is the preferred method for contacting us: reservations@flycorporate.com.au

Please await our announcement of the date for resumption of operations before attempting to apply your credit and re-book a flight with us. Once forward bookings have re-opened, please ensure you include your booking reference when contacting us. Email is the preferred method for contacting us once our forward bookings re-open: reservations@flycorporate.com.au

Thank You

We ask that all of our valued customers bear with us during this difficult and very disruptive time and thank you sincerely for your support. We know that many of you will be experiencing difficulties of your own. We look forward to having you fly with us again post the COVID-19 situation.