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Check-In Options / Locations


At The Airport

You may choose to check in for your flight with us at the Airport. You are required to Check-In at the airport in person if you are:

  • an unaccompanied minor;
  • a Passenger travelling with an infant; or
  • a Passenger with special need requirements.

In order to Check-In at the airport, please proceed to the Check-In counter identified for your departure location:

Airport Click For More Information*
Armidale Main Terminal
Biloela (Thangool) Main Terminal
Brisbane Domestic Terminal, Ground Floor
Coffs Harbour Main Terminal
Dubbo Main Terminal
Inverell Main Terminal
Melbourne (Essendon) Main Terminal
Narrabri Main Terminal
Orange Main Terminal
Sydney Terminal 2 (T2), Counter 25
Tamworth Main Terminal
Wollongong (Shellharbour) Main Terminal

* Check-In cannot be completed at Check-in Self-Service Kiosk Machines.

In order to complete your Check-In, you must present satisfactory photographic identification at the Check-In counter. The following are the only acceptable forms of photographic identification:

  • current and valid national passport; or
  • motor vehicle driver’s licence issued under a law of the Commonwealth of Australia or an Australian State or Territory; or
  • a document that identifies you and is issued by:
    • The Commonwealth of Australia; or
    • an Australian State or Territory; or
    • an authority of the Commonwealth of Australia or an Australian State or Territory; or
    • an Aviation security identification card issued by an aircraft or airport Operator.

If you are unable to produce satisfactory photographic identification at the Check-In counter, your Check-In may be refused.

Web Check-In

Our on-line Web Check-in is currently being upgraded and is not available. Please make sure you arrive at the airport with plenty of time before your flight and proceed to our check-in counter. Check-in closes strictly 30 minutes prior to the scheduled departure time. Web Check-in will be available again from February 2020, thank you for your patience.